Delivery & Returns
RETURN & REFUND POLICY
We hope you will be satisfied with everything that you order from us but if something isn’t quite right, please contact us and if you wish to return it you have 30 days from the date of purchase.
We’ll give you a full refund, in exchange we ask that the item is returned with its original packaging and content in the condition you have received it.
How to return:
- Please email our customer service on firstname.lastname@example.org with your request to return your item stating the reason for the return and if you wish to re-order.
- If possible, re-using the original packaging, tape the parcel securely and add your full details inside the parcel on a printed slip.
- The item should be labelled to the following address:
Davilex Group Ltd, RETURNS, The Atkins Building, Lower Bond Street, Hinckley LE10 1QU
Please remember responsibility for the return is yours until the parcel reaches us.
- Once the item has reached us and been inspected, we will process your item refund within 5 working days to your payment card, and you will be notified by email.
In the case where you wish to exchange your item, please email our Customer Service Advisor email@example.com who will make sure to give you the best advice to provide you with the right item for your requirement and dispatch the new item to you.
You will be charged for purchasing the new item as a normal order and would be expected to return the old item as stated within our return and refund policy to get your full refund.
Our Customer Service only operates Monday to Fridays 9am to 4pm and will aim to get back to you within 24h during those hours on your queries.
Where does Edukit deliver?
Items ordered can only be delivered to persons 18 years or older, with an address in United Kingdom. We do not ship to the overseas territories including Isle of Man, Jersey and Guernsey.
What delivery options do I have?
Standard delivery is free for orders over £25.
Standard Delivery – £3.50
We will deliver your purchase within 2-3 working days after receiving your order confirmation.
Next day (Order by 1pm) and tracked Delivery – £8.20
We also offer next day and tracked delivery (excl. Saturday, Sunday and bank holidays) for orders placed before 1pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and bank holidays).
How can I track my parcel?
As soon as we start packing your order, we will send you a dispatch confirmation email with the delivery information and a link to track your order online. Please note, that it can take some time before the tracking information is uploaded.
If unable to deliver a package according to your chosen delivery option, it will automatically be returned to our warehouse.
- FREE standard delivery for orders over £25
- Standard delivery £3.50 – 2 to 3 working days
- Next day and tracked delivery (Order by 1pm) - £8.20
- Shipping to: United Kingdom (Excluding overseas and Jersey, Guernsey and Isle of Man)
- Free returns