Refund policy

RETURN & REFUND POLICY

We hope you will be satisfied with everything that you order from us but if something isn’t quite right, you have 30 days to return from the date of purchase. Be assured with Edukit, we always offer free returns!

We’ll give you a full refund, in exchange we ask that the item is returned with its original packaging and content in the condition you have received it.

How to return:

• Please email our customer service on sales@edukit.co.uk with your request to return your item stating the reason for the return and if you wish to re-order.
  Our customer service advisor will issue you with a reference number ad a Royal Mail postage label to add to your parcel to return.
• If possible, re-using the original packaging, tape the parcel securely and add the reference number given by our Customer Service as well as your full details inside the parcel on a printed slip.
• The item should be labelled to the following address:
  Davilex Group Ltd, RETURNS, 5 Bethune Road, London N16 5BW
  Simply drop the parcel with the Royal mail postage label sent you to your nearest post office.
  Please remember responsibility for the return is yours until the parcel reaches us.
• Once the item has reached us and been inspected, we will process your item refund within 5 working days to your payment card, and you will be notified by email.

Exchange

In the case where you wish to exchange your item, please email our Customer Service Advisor sales@edukit.co.uk who will make sure to give you the best advice to provide you with the right item for your requirement and dispatch the new item to you.

You will be charged for purchasing the new item as a normal order and would be expected to return the old item as stated within our return and refund policy to get your full refund.

Our Customer Service only operates Monday to Fridays 9am to 4pm and will aim to get back to you within 24h during those hours on your queries.